For Clients:
1. Booking Appointments
Use the online portal, website, or app to schedule consultations with GPs or psychologists.
2. Consultation Process
Log in at the scheduled time for your video/audio consultation.
3. Prescriptions & epharmacy
If prescribed, medications will be delivered to your registered address.
4. Privacy & Security
Ensure consultations take place in a private setting to maintain confidentiality.
4. Technical Support
Contact customer support for technical assistance if required.
For Practitioners:
1. Logging In & Availability
Set availability hours on the platform and ensure a stable internet connection.
2. Conducting Consultations
Follow ethical guidelines and maintain professional behaviour during telehealth sessions.
3. Issuing Prescriptions:
Prescriptions must comply with legal regulations and be digitally signed.
4. Data Management:
Securely store and manage patient records in compliance with privacy laws.
4. Reporting Issues
Report any technical or ethical concerns through the designated channels.assistance if required.