Terms & Conditions

Terms & Conditions 

Effective Date: 17/02/2025

Welcome to 360TeleHelp! These Terms and Conditions (“Terms”) govern your use of our website and services, including but not limited to access to General Practitioner (GP) consultations, psychological services, dietetic consultations, and possible integrations with ePharmacy and laboratory research organizations (“Services”). These Terms apply to both users (patients and clients) and staff (healthcare professionals, administrators, and other personnel) of 360TeleHelp.By accessing or using our website and Services, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our website and Services.

1. Definitions

  • “360TeleHelp”, “we”, “us”, or “our”: Refers to the telehealth platform providing remote healthcare and wellness services.
  • “User”: Any individual who uses our Services, whether as a patient, client, or visitor to the website.
  • “Staff”: Includes healthcare professionals (GPs, psychologists, dieticians, etc.), support staff, and other individuals providing or managing the Services.
  • “Services”: The healthcare services provided by 360TeleHelp, including consultations with medical professionals, psychological counselling, dietetic advice, and potential collaborations with ePharmacy or laboratory research organizations.

2. User Responsibilities

As a user of 360TeleHelp’s Services, you agree to:

  • Provide accurate, current, and complete information during registration and whenever required.
  • Maintain the confidentiality of your login credentials and take responsibility for all activities under your account.
  • Use our Services for lawful purposes only and comply with all relevant laws and regulations.
  • Understand that the Services offered are for informational and treatment purposes only and should not replace in-person consultations with a healthcare provider in emergencies or when advised by your healthcare professional.
  • Acknowledge that certain Services may require you to interact with third-party partners, including ePharmacy and laboratory research organizations.

3. Staff Responsibilities

As a staff member (healthcare provider, administrator, etc.) using 360TeleHelp’s platform, you agree to:

  • Provide professional services within the scope of your qualifications, adhering to all relevant ethical guidelines and regulations.
  • Ensure patient confidentiality by following best practices for data security, including compliance with data protection laws (such as GDPR, HIPAA).
  • Abide by all applicable licensing and regulatory requirements related to your profession, including any necessary continuing education or certifications.
  • Not engage in any activity that could potentially harm the reputation or operation of 360TeleHelp.

4. Confidentiality and Data Protection

  • User Privacy: 360TeleHelp respects your privacy and is committed to protecting your personal information. Any personal data collected through the website will be handled in accordance with our Privacy Policy and applicable data protection laws.
  • Health Information: All health-related information shared during consultations, including medical history, test results, and any personal data you provide, will be protected in line with our Privacy Policy and data protection regulations.
  • Security: We utilize appropriate administrative, technical, and physical safeguards to ensure the security of your personal and health information.

5. Telehealth Consultations

  • Scope of Services: 360TeleHelp offers telehealth consultations with licensed professionals (GPs, psychologists, dieticians, etc.). These consultations are subject to the limitations of telehealth technology and should not be used in place of emergency care.
  • Availability of Professionals: Availability of specific healthcare providers may vary, and we cannot guarantee that a specific provider will always be available for consultations.
  • Limitations of Telehealth: Telehealth consultations may not be suitable for all medical conditions, and there are situations where an in-person consultation may be necessary. In such cases, you will be referred to a healthcare provider for an in-person visit.

6. ePharmacy and Lab Research Partnerships

  • ePharmacy: 360TeleHelp may integrate with ePharmacy services to offer prescriptions and medications. You must ensure that the information you provide is accurate to ensure proper medication dispensing.
  • Lab Research: 360TeleHelp may also collaborate with lab research organizations for diagnostic tests and research purposes. You consent to the sharing of relevant information with research partners in accordance with applicable laws and regulations.
  • Third-Party Services: 360TeleHelp is not responsible for the services provided by third-party organizations, such as ePharmacy partners or lab research organizations. You acknowledge that any interactions with these third-party services are subject to their terms and policies.

7. Fees and Payment

  • Fees for services provided through 360TeleHelp will be clearly communicated before your consultation. All payments must be made in full prior to or after receiving services, as per the payment structure outlined on our website.
  • Payment methods accepted may include credit cards, insurance billing (where applicable), or other methods specified on the website.

8. Termination of Services

360TeleHelp reserves the right to suspend or terminate access to its Services at its sole discretion, including but not limited to cases of:

  • Violation of these Terms.
  • Misuse or abusive behaviour during consultations.
  • Non-payment or payment disputes.

9. Limitation of Liability

  • 360TeleHelp makes no warranties or representations regarding the completeness or accuracy of the information provided through its Services. All Services are offered “as-is” and 360TeleHelp is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or Services.
  • You agree that 360TeleHelp’s liability for any claim will be limited to the amount you paid for the specific Services in question, if applicable.

10. Indemnity

You agree to indemnify, defend, and hold harmless 360TeleHelp, its affiliates, employees, agents, and partners from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Changes to the Terms

360TeleHelp reserves the right to update or amend these Terms at any time. Any changes will be posted on our website, and your continued use of the Services constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction] without regard to its conflict of laws principles.

13. Contact Information

If you have any questions or concerns about these Terms or our Services, please contact us at:

360TeleHelp
Email: 360telehelp@gmail.com
Phone: +917046278798
Website: 360telehelp.com

By using the 360TeleHelp platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.